Considering a customized item from Photo Fusion, but have a question before placing your order? Below is a list of our customers’ most frequently asked questions. Please contact us if your question wasn’t answered below.
Do you have a store?
Yes, our flagship store is located in Balibago, Angeles City, Philippines and is open Monday through Saturday, 8am-6pm. We also have three branches located inside SM City Clark, SM City North EDSA, and SM City East Ortigas. Address and directions to all our stores can be found on our Locations Page.
How do I place an order?
The first step to making a customized item is to choose your product. After adding your choice to the shopping cart, you will be prompted to upload the photo(s) you want printed on your item. Afterwards, fill out your shipping details and submit your order. Once we receive your order, someone will contact you to follow-up with your order and provide payment information. Once we receive payment from you, we will create a layout for your item and send it to you for approval. Once you approve the layout, we will process your order and ship your order to you.
How long does it take to process my order?
After payment has been made and you have approved the layout of your item, we typically complete all orders within 3 business days or less.
Do you accept rush orders?
Yes we do! We guarantee shipment of your product within 1 day for an extra charge of Php 300. For guaranteed shipment within 2 days, there is an extra charge of Php 150.
What types of payment do you accept?
We accept payment via bank deposit (BPI or Metrobank), Money Transfer (Cebuana or Western Union), and Paypal. Just notify us of your preferred payment method and we will provide you with the relevant payment details.
Can you help me create a custom design for my item?
After your photos are provided to us, we will do a free layout for your item. This includes doing light design work such as adding customized wording and layout of your photos. If you require more extensive work such as creating a customized design or retouching of photos, we offer design services at the rate of Php 200 per hour.